Refund policy

At Urban Jeep Outfitters we strive to deliver 100% customer satisfaction and guarantee the workmanship of all of our products for a period of 30 days from the date of receipt.

If you are returning merchandise within 30 days from the date of receipt, and the item has not been installed, modified and is complete, you may return all or part of the order with an RGA number to receive a full refund for the original purchase price of the product. Original shipping, return shipping and handling costs are non-refundable. If you are returning merchandise after 31 days, a 20% restock fee may apply and store credit will be issued for the balance.

A Return Goods Authorization RGA number must accompany all returns, and for items with problems (missing parts, damaged etc.) no matter when they are being returned.

Shipping costs are non-refundable.

All merchandise must be in original condition (un-installed), in original boxes and include all original packaging, manuals and merchandise materials in order to avoid a 20% restocking fee.

Urban Jeep Outfitters can assume no responsibility for use or application by the user.

Urban Jeep Outfitters is not liable for any labor, incidental, or any other associated costs related to installation of products.

Serial numbers cannot be altered.

Electrical & Special Order Products are excluded from this Policy and are non-refundable.

Urban Jeep Outfitters does not cover miscellaneous expenses including labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, dock or storage fees.

Urban Jeep Outfitters shall not be liable for any incidental or consequential damages including without limitation, indirect or special damages as a result of product defects.

All shipments should be inspected at the time of delivery. Obviously damaged packages should be refused immediately; or within the first 7 days of delivery (no claims can be filed after 7 days of delivery).

If your shipment was delivered unseen by you and is damaged, please call the carrier who delivered it and report the damage.

After contacting the carrier, please call our Customer Service at 844-872-2655
for further assistance.